RETURNS POLICY

Due to hygiene reasons we do not accept returns or exchanges on underwear briefs, unless faulty.

Please choose carefully as we do not offer returns, exchanges or credit notes for sale purchases. 

Finding the perfect piece can be hard so we are happy to offer refunds, exchanges or credit notes on all other full-priced items. 

Email hello@meilan.co.nz to organise your return. Items returned without an email notification will be returned to customer.

Items must be returned within 7 days of receiving your order.

Items must be returned via tracked courier & remain the responsibility of the customer until received by Mei Lan.

The cost of return shipping and all associated duties and fees are the responsibility of the customer.

Returns will only be accepted on unused, unwashed and unaltered items with all tags attached & hygiene stickers in place. Underwear must be worn when trying on swimwear.

Mei Lan reserves the right to reject any returns that do not meet these conditions.

Once the order has been declared eligible for return we will be in touch to organise next steps.

 

SHIPPING

 

Items will be dispatched within 2 working days from time of order.

New Zealand

$10 2-3 working days

Australia

$20 4-6 working days

Rest of the world

$50 4 - 6 working days


You will be notified with a tracking number once your item has been dispatched.

Any international customs charges and clearance related taxes/duty are the responsibility of the customer.

 

 

CONTACT

hello@meilan.co.nz